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Next Generation 911 For Medical Facilities

Medical facilities know better than most the primary rule of any emergency. Time is the most important factor and seconds can often mean the difference between life and death. When emergency situations arise within your facility, your medical staff and security teams will be notified the second anyone places a 911 call or text within your building.

Seconds matter in an emergency and with 911inform, we make those seconds count. Often, it's difficult for first responders to locate the origin of that 911 caller. With 911inform, we build a digitally overlaid map of your building with the quickest access route to that 911 callers' location, ensuring you can get the help they need in a timely fashion. The emergency response systems that exist today are outdated, lack interoperability and don't solve for an increasingly growing problem for emergency response teams; cellphone 911 calls. As much as 85% of all 911 calls today are made from cellphones and existing systems don't provide the necessary caller location data for first responders to accurately respond to the emergency. 911inform has solved for cellular 911 calls by partnering with RapidSOS, ensuring that every 911 call or text made over cellular networks notifies the required public safety personnel of the emergency location, within meters of reliability and provides them with the SMART building technologies required to more effectively manage the situation.
Assisted Living
Emergency situations are common in assisted living facilities. It's important that all staff be notified in an emergency event. 911inform integrates with all your existing technologies including door access controls, video feeds, intercom systems and panic buttons to ensure that your organization has the tools available to them to ensure the safety and well-being of all residents.
Patients go to clinics to receive medical treatment and advice, but sometimes unforeseen emergencies arise. The 911inform emergency solution offers clinics the ability to be in full control over any emergency. Our software activates any 911 phone call ensuring that your staff will be notified immediately of any emergency and be provided the communicational tools to more effectively manage the situation.
Hospitals are well accustomed to managing emergency situations, but what happens when someone dials 911 within your building? Often, it's difficult for first responders to locate the origin of that 911 caller. With 911inform, we build a digitally overlaid map of your building with the quickest access route to that 911 callers' location, ensuring you can get the help they need in a timely fashion.

Connect Emergency Response Teams With Key Building Personnel

911inform is the only notification and emergency management solution that provides police dispatch, first-responders, and key building personnel with the tools to effectively mitigate any emergency situation. Our connected building platform provides emergency response teams with the bi-directional communication and controls needed to successfully manage a crisis situation and save valuable time. Can easily be implemented across a wide range of industries including hotels, malls, schools, hospitals, municipalities, and any other large public-access space.

911INFORM Introduction

911INFORM is the ONLY all-encompassing emergency
system that empowers first responders to:
Pinpoint location of an emergency call's origin while simultaneously notifying local authorities.
Instantaneously access detailed maps and visuals of your premises, and instantly text key on-site personnel.
Instantly control the building's security systems - including doors, lights, and security cameras.
Immediate notification of the emergency event

Identification of emergency call location, placed over PBX or cell

Google Earth image overlay of building

Full video surveillance control

Full voice controls via intercom/ PBX Remote door lock/ unlocking control

Communicate directly into emergency event

Ability to provide connected-building controls to first-responding officers & medical teams

Full situational awareness of any emergency event within our geofenced location

Emergency event location notification for required emergency response teams

Digitally-mapped layout of building

Display of quickest route to emergency situation

Full door control capabilities

Full emergency video surveillance capabilities

Tactical views on Google Earth

Full voice controls via PBX or Intercom to page directly into emergency situation

Full situational awareness of any emergency event within a geofenced location
Instant notification of any emergency phone call placed within your geomapped building location

All key building personnel notified Location identification of emergency event

Admin controls for key building personnel. You decide who gets notified in what situation (ex. Medical team notified in a medical emergency)

Integration with existing emergency response protocols including strobe activation

Direct line-of-communication between building faculty, police dispatch, and first responders

Fully-customizable to meet your security and emergency response needs
Easily Locate Quick Emergency Access Points
Access full detailed floor plans overlaid on Google Earth to navigate the fastest route to an emergency. Assign access doors around the perimeter of the school for the local police to open with their key. If they don't have one at the ready, they can open the door from the patrol car and dispatch will be able to close it behind them.
Connected Building Controls
911inform provides the connected-building controls needed for managing critical situations for all emergency response teams such as:
Video Controls
Integrate with your existing IP-based camera systems currently used within your organization. Public safety personnel both in the 911 Center and on-scene can access live video feeds from 911inform buildings during the emergency event. After the event is closed, video access is removed for all parties.
Voice Controls
Integrate with your existing intercom and PBX voice systems, enabling bi-directional communication into an emergency event for public safety personnel at the 911 center and on-scene responders.
Door Access Controls
Integrate with your existing door locks, allowing for remote door locking and unlocking capabilities for public safety personnel.
Strobe Controls:
Emergency strobe light integration with the 911inform platform. Ability to set different light patterns based on the emergency at hand.

911INFORM Hardware

Our emergency notification platform is solution-agnostic, meaning that it'll work with your existing security systems. 911inform integrates with your IP-based video and voice systems as well as your existing door access points to create a connected-building solution that helps emergency response teams better manage crisis situations. The 911inform gateway is the only required hardware for your connected-building solution, we offer other hardware components like:
911 InformPod
The 911 InformPod is an intelligent panic button that transmits a higher level of detail to 911 in the case of an emergency. With one-touch activation, it ensures that a building's security and safety teams are notified when a 911 call is placed at your building location as well as giving them connected-building controls to initiate emergency procedures. The 911 InformPod can be programmed based on your organization's emergency requirements. The emergency procedures currently available with the 911 InformPod includes: Medical Emergencies, Shelter-in-Place, Lockdown and Active Shooter situations.
Other Hardware
911inform can also provide hardware solutions to tie into your emergency broadcast and strobe light notification systems.
Multi-Tiered Security Notification
Receive real-time notifications to your email, text SMS and mobile application. With 911inform you will have a four-tiered level of notification grouping:
Acknowledge Users

Emergency notifications and some connected-building controls
Basic Users

Emergency notifications
Cardiac/Health Emergency Users
Emergency notifications and connected-building controls
Administration Users

Emergency notifications and connected-building controls
Notifications In Police Vehicle

Frost & Sullivan Presents 911INFORM the New Product Innovation AwarD

911inform takes home the top prize in Enterprise Safety Solutions
On September 3, 2020, Frost & Sullivan honored 911inform with the 2020 New Product Innovation Award in Enterprise Safety Solutions. This award recognizes 911inform for identifying the current gaps in legacy E9-1-1 communications infrastructure and providing new, innovative NG911 tools that deliver enhanced situational awareness to first responders in emergency situations. This is the first year that Frost & Sullivan has recognized Product Innovation in Enterprise Safety Solutions, making 911inform the inaugural recipient.
She has been nominated for an Academy Award, two Grammy Awards and the Mercury Prize
911inform takes home the top prize in Enterprise Safety Solutions
On September 3, 2020, Frost & Sullivan honored 911inform with the 2020 New Product Innovation Award in Enterprise Safety Solutions. This award recognizes 911inform for identifying the current gaps in legacy E9-1-1 communications infrastructure and providing new, innovative NG911 tools that deliver enhanced situational awareness to first responders in emergency situations. This is the first year that Frost & Sullivan has recognized Product Innovation in Enterprise Safety Solutions, making 911inform the inaugural recipient.
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Integrates With

Understanding Compliance With The
Next Generation 911 Network

Legislation And Compliance
Both Kari's Law and the RAY BAUM'S Act were added to the Telecommunications Act of 1934. The Telecommunications Act of 1934 is part of the Code of Federal Regulations (CFR) and enforced by the Federal Communications Commission Public Safety and Homeland Security Bureau. Violations can result in heavy penalties and daily fines as set forth by the Commission in a Notice of Apparent Liability. The collection enforcement of these penalties and fines is handled by the United States Department of Justice.
Kari's Law
On December 1, 2013, the world tragically lost a loving, caring, mother of three; for myself, I lost a daughter that I loved dearly. While Kari's death should never have happened, that cannot be changed. Going forward, the best way I can celebrate my daughter's life, and honor her legacy, is to advocate for awareness so this NEVER happens again. NG911 carries with it the promise that will assure when a call for help is made, it's delivered to the proper 1st responder, and carries the relevant lifesaving data that can make a difference. The Kari Hunt Foundation is proud to see a company like 911inform making that NG911 promise a reality.
Hank Hunt, President
The Kari Hunt Foundation

Effective Date: February 16, 2020

Applies to all new systems, regardless of technology (including cloud-based systems) installed after February 16, 2020, or any system receiving a major upgrade after that date. Major upgrades are defined as 51% of the system hardware being refreshed, or a major software release. "Dot Releases" are not considered major releases. Version 7.X upgrading to version 8.X would be a major release, but version 7.2 upgrading to 7.4 would be considered a dot release and not be required to implement.

  • System must allow direct access to 911 without any access codes
  • System must provide on-site notification that the call has occurred and from what station.
  • On-site notification must be to a device on the premises, or another on site or offsite location.
The goal of this provision is to deliver more specific data that will enable public safety to reduce response times and raise situational awareness around emergency events.
RAY BAUM'S Act Section 506
Passed in 2018, the overall RAY BAUM's Act contains a myriad of communications and broadcast laws. Specific to MLTS environments, RAY BAUM'S Act Section 506 further codifies the Kari's Law requirements for access and adds the requirement that MLTS provide dispatchable location information on-site as well as delivering that information to the PSAP. The Act defines Dispatchable Location as: "... a location delivered to the PSAP with a 911 call that consists of the validated street address of the calling party, plus additional information."

Effective Date: February 16, 2020 - Wired Devices
Effective Date: February 16, 2020 - Wireless

Additional information is defined as:
  • Suite
  • Apartment
  • Or similar information necessary to identify the location of the calling party.
  • Any call to 9-1-1 must deliver a dispatchable location to the PSAP/ECC (Public Safety Answering Point/Emergency Communications Center)
  • Any call to 9-1-1 must deliver a dispatchable location to on-site personnel.
Personal Liability for Wrongful Death
In addition to the fines and penalties, there is also a significant risk for personal wrongful death liability exposure to the MLTS owner operator. When Kari Hunt's family went to trial for Kari's murder, a Texas jury awarded the Hunt family $41 million for the wrongful death of Kari (Kari's Law was created after these tragic events). This was reportedly the very first time that a case of this type went to a jury trial, as other similar events ended up settling out of court where the award amounts were sealed and never made public
Emergency Communications in the Enterprise
Each day, millions of employees spend their workday inside multistory buildings or facilities. Should an emergency occur, reaching the appropriate public safety agency quickly is essential. Aiding in the response is the action of the enterprise communication technology provider, typically the business employer. While many believe that sufficient location and calling abilities inherently exist, in most environments this is often a fallacy, and can have tragic results. Over the years, several different technologies have been deployed attempting to provide a solution, however in most cases, cost and complexity have created implementation challenges and roadblocks to a reasonable solution. In 2020, Next Generation 911 (NG911) networks and services have become a reality in many parts of the world, including the United States, Canada, Mexico, and as well as the European Union. In fact, the Canadian implementation of NG911 is well underway, with live traffic expected to traverse the network in the summer of 2021. Along with these NG911 services, comes the added benefit and ease of providing more relevant information regarding the location and environment directly from the originating device or network. Today, intelligent devices are connected to intelligent networks and can contribute discrete information about an event. New NG911 networks exist so that it can collect and deliver information to public safety agencies across North America. Not only does this new iteration of emergency communications facilitate the delivery of an emergency call to the appropriate 911 center, but it can also do so at a more affordable cost factor than traditional E911 solutions.
Why Next Generation 911?
Postal Service delivers package to recipientThe existing E911 network was designed and implemented well before the existence of IP telephony and multi-line telephone systems with advanced capabilities. The initial intent of the E911 network was to examine the origination location of the device based on its telephone number and then route that device to a predetermined PSAP for emergency services. At that time, telephone devices were static, and location changes were tracked and documented accurately. With the advent of IP telephony, as well as wireless telephony, devices became more nomadic. In this new nomadic device environment, moves and changes could not be processed quickly enough to maintain levels of location accuracy.

Next generation 911 networks provide the ability for originating networks, or intelligent devices to provide location information dynamically over a new IP transport layer that NG911 provided. In addition to the IP end points providing relevant information, the originating networks themselves, including the world of IOT devices they contained, could also contribute relevant information into the NG911 ecosystem.

Today, NG911 networks include RapidSOS's ADR (Additional Data Repository), which provide multimedia data transmissions to public safety. Currently, PSAPs enabled with the RapidSOS functionality covers 92% of the US population serving over 4,800 emergency communications centers across multiple countries and managing over 250 million emergencies annually with data from over 350 million devices. Networks like RapidSOS are already managing smartphone 911 call locations, which according to NENA account for 80% of all 911 calls

More Accurate
Devices that register to the network provide a deeper level of forensics. This can include additional data points correlated based on relevance

More Efficient
NG911 removes the need for the record to be provisioned prior to the call, while reducing the overall number of records required to provide device level location.

More Informative
In addition to physical location, additional data provides a detailed operational picture locally, on-site, and to the PSAP. This provides RAY BAUM'S Act compliance and extends your organization's situational awareness with multi-media and bi-directional communications and control.

How It Works

3 Point Process

With new network technology, comes solution efficiency and accuracy. This allows the entire solution to be distilled into three primary components.

  1. Pinpoint
  2. Deliver
  3. Inform
  • Track location of any telephone endpoint
  • More precise location than subnet or zone-based reporting
  • Eliminate tedious recordkeeping
  • Accurate location despite enterprise size
  • Connect the Enterprise w/ Public Safety for Increased awareness
  • IP protocols deliver actionable information
  • Flexible routing of emergency calls to appropriate PSAP
  • Bi-directional data flow delivers real-time information
  • NG911 multimedia delivery
  • Kari's Law and RAY BAUM's Act compliance
  • Increase situational awareness

How Is The Data Distributed Through The
NG911 Infrastructure

Let's Compare This To Sending A Letter Via The Postal Services:

  • Sender obtains a letter
  • Put the letter he wants to send in envelope
  • Address the envelope
  • Postal Service takes envelope
  • Transports the envelope through Postal Service Network
  • Provides tracking updates to Sender
  • Postal Service delivers package to recipient
  • Provides sender with receipt of delivery
Who are the Decision Makers And Stakeholders
Informing on-site staff and public safety personnel, in accordance with RAY BAUM'S Act, MUST include the same location information so that all stakeholders are aware of the emergency. Thanks to the IP connection enabled by NG911, additional data is capable of being shared. Things like building and campus maps outlining caller location, bi-directional communication and control, and additional RELEVANT data can now be shared at the time of the call.

Decision Makers

Executive Staff
  • Implementation of NG911 into the enterprise is decided by executive staff, with implementation responsibilities left to the IT Department.
Human Resources
  • Human Resources ensures that compliance is being met for employees within the enterprise.
  • Enterprise legal teams manage liability exposure based on lack of compliance.

Safety and Security Personnel
  • On-site security and safety are responsible for the safety of patrons and employees within the enterprise
  • Responsibilities also include building access control, emergency management and the primary point of contact for public safety
Facilities Department
  • Safety issues will often involve facilities teams
IT Personnel
  • IT contributes to the technical design of the NG911 solution
  • Responsible for implementation
  • Responsible for day-to-day maintenance
  • Reporting compliance issues to management
Administrative Staff
  • May assist security with notifications and response
Public Safety
  • PSAP (Public Safety Answering Point)
  1. Answers call
  2. Determines resources
  3. Dispatches appropriate units
  • Police/Fire/Sheriff/EMT
  1. Responds to incident as required using actionable data provided by the enterprise/PSAP
It's OUR business to keep YOUR 911 In Compliance And Improve Emergency Response.
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